Mattress and Box Spring Recycling

The Massachusetts Department of Environmental Protection (Mass DEP) announced that as of Tuesday, November 1, 2022 mattresses and box springs will be prohibited by state law from being thrown away in the waste stream.   

What does this mean for Malden residents? For Malden to comply with the new state law, the process of using Malden’s Bulk Item policy for disposing of mattresses and box springs will no longer be permitted and instead residents will be required to recycle them. 

To that end, the City of Malden has partnered with authorized mattress recycler, HandUp to allow residents to easily recycle these items at the curb. Malden residents may directly contact HandUp to make an appointment for the curbside pickup of a mattress and/or box spring by going directly to their website or by calling 774-271-8744. 

Please note curbside pickup will occur one time per week in Malden on Wednesdays but residents must make an appointment with HandUp. The charge for each unit in a bedding set will be $55. For example, a king-sized mattress which usually comes with two twin box springs would require three separate fees for disposal of the whole set.  There are important details to know before you book.  Read HandUp's pickup and disposal policy below.

Important Information Regarding HandUp's Pickup and Disposal Policy (READ BEFORE BOOKING!)

DESCRIPTION OF SERVICES:
HandUp will collect, transport, and recycle mattresses or box springs (“Units”) directly from the Malden residents (Customer) for a fixed fee as part of its curbside mattress pickup program .   The Customer is responsible to place the Units at an easily accessible and visible exterior location, at or near the property line, by 8:30 A.M. the day of scheduled pickup (Wednesdays by appointment).  HandUp will not enter into the interior of a residence to move or collect the Units; it is the Customer’s responsibility to move the Units to the sidewalk.  It is important that you position the mattress so that it does not block accessibility of the sidewalk (36" wide). 

HandUp will advise the Customer, the morning of the Curbside Pickup Day, if HandUp must cancel service due to inclement weather or for unforeseen circumstances. In case of a canceled Curbside Pickup Day, HandUp will give the Customer the option for a full refund or to reschedule for the next available Curbside Pickup Day.  As a clarification, HandUp does operate on days when rain is forecast or present so unless HandUp advises the Customer of a cancellation, the Customer should put out the Units by 8:30 A.M. of the designated Wednesday Curbsider Pickup Day.  

UNITS THAT ARE NOT ELIGIBLE TO BE RECYCLED: 
Mattresses or box springs that are excessively wet, heavily soiled, or visibly contain mold and/or bed bugs will not be accepted for recycling by HandUp (“Ineligible Unit”). If HandUp determines a Unit is an Ineligible Unit and therefore not able to be recycled, its staff will affix a sticker noting "REJECTED" and also take photographic evidence of the Unit to show why it was rejected for recycling.  The Customer will then have the option to call HandUP for an additional pickup to dispose of the Ineligible Unit.  If the Customer pays the additional Curbside Collection Fee and the Ineligible Unit Disposal Fee (both defined below) then the Ineligible Unit(s) will be collected and disposed of by HandUp with its waste hauler.   

FEES: 

  1. Curbside Collection Fee - HandUp will charge a fee of $55.00 for each Unit (“Curbside Collection Fee”) that HandUp collects, transports, and recycles from the Customer directly via the Curbside Pickup Program. For any Ineligible Units, HandUp will still be entitled to charge the Curbside Collection Fee to compensate HandUp for its time and inconvenience even though it did not collect the Unit; 
  2. Ineligible Unit Disposal Fee - For any Ineligible Units that HandUp receives, HandUp will charge an additional Curbside Collection Fee for the second pick-up. In addition to this, HandUp shall be authorized to charge the Customer the amount equal to what the Greater New Bedford Regional Refuse Management District charges to HandUp and/or HandUp’s waste hauler for the disposal of the Ineligible Unit (“Ineligible Unit Disposal Fee”). The Ineligible Unit Disposal Fee, as of October 2022, is $35/Unit but may change at any time subject to the discretion of the Greater New Bedford Regional Refuse Management District;
  3. No Show Fee - In cases where a Curbside Pickup is scheduled, and when HandUp arrives there are no Units to be picked up ("No Show"), HandUp will provide photographic evidence of no Units being present at the pickup site. In cases of No Show,  HandUp will charge the Customer a flat fee of $55.00 (if more than one Unit was scheduled to be picked up HandUp will refund the difference due to the resident) to compensate HandUp for its time and inconvenience (“No Show Fee”); 
  4. Additional Units - In cases where the Customer pays the Curbside Collection Fee for a certain number of Units and the number of Units that HandUp encounters when it performs the Curbside Pickup is greater than the Units paid for, HandUp will take a photo to demonstrate the number of Units was greater than what was paid for and has the right, at its sole discretion, to either charge the Customert the Curbside Collection Fee due for each additional Unit or not pick up the additional Units; and 
  5. Cancellation Fee - Customers must cancel scheduled service no later than 48 hours before the start (8:30 AM) of the scheduled Curbside Pickup Day to receive a full refund. If the Customer cancels within 48 hours of the scheduled Curbside Pickup Day, HandUp will charge a cancellation fee of $55 regardless of how many Units were scheduled to be picked up (“Cancellation Fee”). 

About the State-Wide Mattress Recycling Initiative 

Mass DEP points out that mattresses are made up almost entirely of recyclable materials. Once disassembled, more than 75 percent of mattress components can be recycled. At the same time, discarded mattresses and box springs can be notoriously difficult to manage. They are expensive to transport, take up a lot of space in landfills, are hard to compact, and can get caught in incinerator processing equipment. All these factors result in higher disposal costs. So, recycling or reuse only makes sense. For more information about the statewide mattress recycling requirement, visit the Massachusetts Department of Environmental Protection website. Further reading