Information Technology

The Information Technology Department (ITD) is charged with the management and oversight of all computerized information systems for the City of Malden. The mission of the Department is to provide and enhance technology platforms that support the City's core functions and increase governmental efficiency for the residents of Malden.

Financial Systems

ITD is responsible for the management and oversight of the City's main financial system as well as public safety operations. The systems process and store $200 million-plus of operational financial data and coordinate Police and Fire dispatching


All relevant databases are managed, stored and maintained by ITD operations staff and related IT personnel. The department has at its disposal 100 terabytes of storage mirrored in two remote backup locations. Daily backups, disaster planning and 24 hours a day, 7 days a week system restoration are elemental to all operations.

Desktop Systems Support

The main goal of desktop support is to ensure reliable access to computing services. Most administrative staff spend a significant portion of their day doing computing work, these resources are essential for city staff to perform their jobs effectively. Without reliable, robust systems and access to good technical support, we cannot accomplish the business of the city in an efficient manner.

Network Management

All network fabric are managed, maintained and centrally monitored in the ITD operations center, including:

  • Citywide broadband wireless backbone
  • Fiber
  • Firewalls
  • LANS
  • Routers
  • Switches
  • WAN