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DPW Operations Manager

The Operations Manager (OM) reports to the Director of Public Works. Public Works is an extremely fast paced, service driven department with ever-changing priorities, multiple demands and responsibilities. This position requires a self-motivated, knowledgeable, energetic and proactive professional to assist in managing daily operations including scheduling, planning, supervising, and oversight of the divisions; Highway, Solid Waste, Garage, Forestry, Parks and Open Grounds, Water and Sewer.
An experienced leader, a team oriented and energetic problem solver with excellent communication skills, he/she possesses a positive attitude, integrity, and has an interest in continuously improving all activities and operations. The OM must be able to work effectively with elected officials, a union workforce, private contractors, vendors, engineering consultants, the public, fire, police, and other City department and state and federal agencies. He/she is a motivator able to solve difficult, technical challenges in the field as well as work cooperatively in an organized and structured team approach.
Supervise daily overall operations, maintenance, and continuous improvement of all DPW functions; manage overall operations of the DPW in the DPW Director’s absence in accordance with City policies and collective bargaining agreements; effectively lead operations ensuring DPW meets financial, quality, safety and environmental goals, standards, budgets and procurement requirements; provide expert and technical assistance in solving problems and improving operations; direct staff in safety, preventative maintenance, and emerging technology; ensure staff is trained to meet current or anticipated technical or regulatory requirements; provide supervision for all DPW staff including, but not limited to, performance issues and evaluations, distribution of daily work assignments, and other tasks as needed; strategically plan to meet future customer demands and municipal, MWRA, DEP and other requirements. 
Assist in developing and implementing methods, policies and systems; oversee weekly payroll, overtime and distribution of paid time off; responsible for snow removal, sanding, de-icing and other winter maintenance operations; provide oversight to all vendors and contractors as required; manage department preventative maintenance fleet programs, equipment and part inventory, fueling storage and dispensing systems; coordinate with City agencies and private groups regarding special events and activities and provide necessary support for these activities; assist in the development of specifications for procurement of department materials, supplies and equipment and prepare and maintain related reports and records; consult with State agencies, departments and officials and with other municipalities on matters pertaining to Public Works operations and activities; manage department See/Click/Fix System, responding sensitively and constructively to complaints. Other tasks as assigned by the Director of Public Works.

Pay Rate



Must possess a valid MA Commercial Driver’s License (CDL) class A or B with a responsible driving record required and a valid MA Hoisting Engineer License is preferred. Advanced knowledge of public works and construction management. Five years of increasingly responsible experience, including administrative and supervisory responsibility preferably in a public works environment. Experience in roadway, water, sewer and drainage and construction. A minimum of five years demonstrated experience in managing Winter Emergency Snow Operations. Experience in the maintenance of parks, open grounds and spaces. Excellent written and oral communication, organizational and interpersonal skills with a strong focus on details. Demonstrated experience in providing customer service to co-workers and residents with tact, courtesy, sensitivity, and discretion. Intermediate knowledge in the use of personal computers and software applications (Microsoft Office). Basic knowledge in public procurement policy, procurement certificate classes preferred. A strong work and safety record is a must. A D3 water system operator’s distribution license also preferred.

Additional Information

Selected candidate will need to submit to a Criminal Offenders Records Information report (CORI) background check and pre-employment drug screening. The City of Malden is an Equal Opportunity Employer.

Application Information

To Apply: 
Interested applicants may submit a cover letter, a resume and copies of their MA Driver’s license/Hoisting Engineer license and/or Water Distribution license to the Human Resources Director, City of Malden at:
The information must be submitted no later than 4:00pm on Wednesday August 1, 2018.


356 Commercial Street, Malden MA 02184


35 hours per week